Data protection

Bagh's Privacy Policy – Your data is our responsibility

This page clearly explains how important your personal data is to us and how we keep it protected.

Last Updated: January 2026
Written in Bengali
SSL encrypted
No Data Sales
256-bit SSL encryption
No Third-Party Sales
GDPR compliant
Secure data storage

Bagh's commitment to protecting your privacy

Your data is completely safe at bagh – we don't just say it, we prove it

Strong encryption

All data on the bagh platform is protected with 256-bit SSL/TLS encryption. Your password, payment details, and personal information are transmitted using bank-grade security.

Secure data storage

Your data is stored on secure servers and is accessible only to authorized personnel. Regular security audits are conducted to ensure there are no vulnerabilities.

No Data Sales

Bagh never sells your personal information to third parties. Your data is never shared with advertisers or data brokers — that is a firm policy.

Your Rights Are Protected

You can request to view, correct, or delete your data at any time. bagh respects your privacy rights, and all such requests are processed promptly.

Cookie controls

Bagh only uses essential cookies. You can manage cookie preferences at any time through your browser settings. We do not engage in unnecessary tracking.

Spam-Free Communication

Your email or mobile number is only used for essential notifications. You can opt out of marketing messages at any time.

1. Introduction

Summary: Bagh takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

Bagh (https://bagh.wine) is a trusted online Sports Betting platform for users in Bangladesh. We believe your personal information belongs to you, and keeping it safe is our responsibility.

This Privacy Policy applies to the bagh website, app, and all associated services. By using any bagh service, you are considered to have accepted this Privacy Policy.

Our privacy policy is built in compliance with the General Data Protection Regulation (GDPR) and applicable international data protection standards.

2. What Data We Collect

Bagh only collects information that is necessary. Full details are provided in the table below:

Data Type Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact information Mobile number, email address Yes
Payment Information Mobile banking number, transaction history Yes
KYC Documents Copy of NID or passport, selfie For Withdrawals
Usage Data Betting history, login times, preferred sports Automatic
Device information IP address, browser, operating system Automatic

We do not directly store your full card number or bank account details. All payments are processed through secure third-party gateways.

3. How We Collect Data

Bagh collects data through several methods:

  • Provided Directly: Information you provide when registering, logging in, making a payment, or contacting support.
  • Automatically: When you browse the website, device and usage data is collected through cookies and log files.
  • During the verification process: Information is collected from documents uploaded for KYC verification.
  • Payment Processing: Transaction data is received from the payment gateway during deposits and withdrawals.
  • Customer Support: When you contact us via live chat, email, or phone, records of those conversations are retained.
4. Why We Use Your Data

Bagh uses your information for the following purposes:

  • Account Management: For registration, login, and identity verification.
  • Payment processing: To secure deposits, withdrawals, and transactions.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Customer Service: To help resolve your questions or issues.
  • Service Improvement: To analyze user experience and improve the platform.
  • Legal Obligations: To comply with regulatory directives and legal requirements.
  • Personalized experience: To send you personalized offers and notifications (with your consent).
5. Data Sharing Policy

bagh never sells your data. Below is a breakdown of the limited circumstances in which data may be shared.

Bagh may share information under the following limited circumstances:

  • Payment processors: Payment gateways such as Mobile Pay, Nagad, and Rocket – used solely to process transactions.
  • Identity Verification Providers: Licensed verification services for KYC — only limited data is shared.
  • Legal Authorities: When required by a court order or a legitimate request from a regulatory authority.
  • Cybersecurity: With relevant authorities in investigations into fraud or illegal activity.

In all of the above cases, third parties are required to comply with bagh's privacy standards and may not use your data for any other purpose.

6. Security Measures

Bagh uses industry-leading security technology to keep your data safe:

  • SSL/TLS Encryption: All communication between your browser and our servers is 256-bit encrypted.
  • Two-factor authentication (2FA): OTP verification is available for an extra layer of security at login.
  • Regular security audits: Our systems are regularly audited by independent external experts.
  • Access controls: Only authorized personnel can access data, and only on a need-to-know basis.
  • Backup & Recovery: Data is securely backed up to prevent any loss.
  • Suspicious activity monitoring: Our AI-powered system monitors for unusual login activity around the clock.

Please note – no organization can guarantee 100% security on the internet. However, Bagh takes every precaution available. Keep your password strong and never share it with anyone.

7. How Long Is Your Data Retained

Bagh does not retain data beyond what is required. Retention periods are as follows:

  • Account information: For the duration of your active account and up to 5 years after closure.
  • Transaction data: Up to 7 years where legally required.
  • KYC Documents: 5 years after account closure.
  • Customer support records: 3 years.
  • Log files: Up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

8. Your Rights

Every bagh user has the following rights regarding their personal data:

Right to Access

You can request a full overview of the data bagh holds about you at any time. Submit a request to our support team and the information will be provided within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information. This can be done through your Account Settings or by contacting Support.

Right to erasure

After closing your account, you may request that your data be deleted. Due to legal obligations, certain information may need to be retained for a specified period.

Right to data portability

You can request a copy of your data in a machine-readable format. This is known as the right to data portability.

Right to restrict processing

You can request that we stop using your data for a specific purpose – for example, to opt out of marketing communications.

To exercise these rights, email us at support@bagh.wine. bagh will respond within 30 days.

9. Cookie Policy

Cookies are small text files stored in your browser. Bagh uses the following types of cookies:

  • Essential cookies: For login sessions and core platform functionality. Disabling these will prevent the site from working properly.
  • Functional Cookies: To remember your preferences, such as your chosen language.
  • Analytics cookies: To understand how the site is used – fully anonymized.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

10. Protection of Minors' Data

bagh does not collect any data from users under the age of 18 and does not provide services to them.

Bagh always verifies user age. If a minor registers by mistake, the account is immediately closed and any collected data is deleted.

If you become aware that a minor has registered on Bagh, please notify us immediately at support@bagh.wine. We will take prompt action.

11. Privacy Policy Updates

Bagh may update this Privacy Policy from time to time. When changes are made:

  • The updated policy will be published on this page with a revised date.
  • A notification will be sent to your registered email for any changes.
  • For significant changes, a clear notice will be posted on the website.

Continuing to use the platform after any changes take effect constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12. Contact Us

For any privacy-related questions, complaints, or to exercise your rights, please contact us:

Email: support@bagh.wine
Subject: Use the subject line: "Privacy Request – [your username]"
Response time: Within 30 business days
Live chat: Available 24/7 via the chat icon at the bottom-right of the website

You have the right to lodge a complaint with the relevant data protection authority if your concern remains unresolved.

Privacy FAQs

Clear answers to the questions you have in mind

Never. bagh does not sell your personal data to any third party. Your information is used solely to provide our services. This is a strict policy we do not compromise on.

Your KYC documents are stored on encrypted servers and are accessible only to authorized personnel involved in the verification process. Once verification is complete, access to those documents is strictly restricted.

When you close your account, most of your data is deleted. However, transaction records are retained for 7 years and KYC information for 5 years due to legal obligations. Both are permanently deleted once the respective retention periods expire.

Every marketing email includes an "Unsubscribe" link at the bottom. Clicking it will stop all marketing messages. You can also update your notification preferences in your account settings. Important account-related messages may still be sent.

No. Your betting history is completely private. We are only obligated to share relevant information in response to a legal order or a legitimate investigation by a regulatory authority. Your betting details are never disclosed to anyone outside of those circumstances.
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Your data is safe – get started today

Your privacy is protected at bagh. Sign up safely and enjoy the best Sports Betting experience in Bangladesh.

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